Privacy Policy

Last updated: April 2026

1. Introduction

Etminan AI Solutions Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at etminan-ai-solutions.com or engage with our services. By using our website, you consent to the practices described in this policy.

2. Data We Collect

2.1 Information You Provide

When you interact with our website, you may voluntarily provide personal information including:

  • Contact form submissions: your name, email address, phone number, company name, and message content.
  • Chat widget interactions: any information you share during conversations with our AI assistant, including your email address if voluntarily provided.
  • Email correspondence: any personal data included in emails you send to us.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

  • IP address and approximate geographic location.
  • Browser type, version, and operating system.
  • Pages visited, time spent on pages, and navigation paths.
  • Referring website or source.

3. How We Use Your Data

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide the services you have requested.
  • To send you relevant communications about our services, where you have given consent.
  • To improve our website, services, and user experience.
  • To analyse website traffic and usage patterns.
  • To comply with legal obligations and protect our legitimate interests.

Our lawful bases for processing your data under UK GDPR include: your consent, performance of a contract, our legitimate business interests, and compliance with legal obligations.

4. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

  • Service providers: trusted third-party services that assist us in operating our website and delivering our services (e.g. email delivery, hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
  • Legal requirements: where we are required to disclose your data by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and enquiry data are typically retained for up to 24 months unless a longer retention period is required by law or an ongoing business relationship exists. You may request deletion of your data at any time.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

  • Essential cookies: required for the website to function properly. These cannot be disabled.
  • Analytics cookies: help us understand how visitors interact with our website so we can improve our content and user experience.
  • Functional cookies: remember your preferences and settings to provide a more personalised experience.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

  • Right of access: you may request a copy of the personal data we hold about you.
  • Right to rectification: you may request that we correct any inaccurate or incomplete data.
  • Right to erasure: you may request that we delete your personal data, subject to certain legal exceptions.
  • Right to restrict processing: you may request that we limit how we use your data.
  • Right to data portability: you may request your data in a structured, commonly used, machine-readable format.
  • Right to object: you may object to our processing of your personal data for certain purposes, including direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.